Shipping & Returns

Delivery Policy

We currently only deliver orders to the island of Ireland and the UK Mainland. If you are located elsewhere contact sales@bkeeping.ie and we will try to help you

Collection or Pickup

All orders can alternatively be collected at our premises in Shanballymore Co Galway.

 

Delivery Process

All orders placed with us on our website or by phone are sent by parcel courier as standard. We use Fastway Couriers for all orders within the island of Ireland and the UK. With smaller or individual items we might use alternative methods such as An Post for Ireland and the Royal Mail for orders to the UK. Larger, heavier items such as extractors or large horizontal beehives will be sent by palletized road freight. Bulk orders can also be delivered by palletized road freight if it’s more economical than courier delivery. Our website will provide the delivery cost for orders in Ireland and the UK, including outlying islands and the Scottish Highlands at the checkout stage 

1-3 days Ire & 5-10 UK

Please allow 1-3 days delivery for your order if you live within Ireland and 5-10 days delivery for your order if you live in mainland UK. If there is any reason that we can’t fulfil your order, or we think it’s going to be delayed, we’ll inform you via email or we’ll give you a call. Tracking is available for parcels that are delivered by courier and for pallets delivered by road freight. Get in contact with us to receive your tracking number or to receive a tracking update. Items that are sent with An Post or Royal Mail won’t be tracked unless it’s stated otherwise.

 

OUR STANDARD DELIVERY RATES

Our standard courier service allows up to 30KG to be delivered per parcel. Orders above 30KG will be classed as two parcels. The rates for our courier service are as follows:

Republic of Ireland: €10.00

We may ship some smaller items via An Post or Royal Mail and larger or heavier items via palletized road freight. Please contact our team for a quotation regarding any of these delivery services.

Northern Ireland: £9.00

We may ship some smaller items via An Post or Royal Mail and larger or heavier items via palletized road freight. Please contact our team for a quotation regarding any of these delivery services.

England, Scotland, Wales, and islands: £25.00

We may ship some smaller items via An Post or Royal Mail and larger or heavier items via palletized road freight. Please contact our team for a quotation regarding any of these delivery services.

Returns

If your goods are received damaged or are unsatisfactory in any way, we must be notified immediately upon receipt and no later than 3 days from receipt. Please notify us in writing or by email detailing the condition of the goods and reasons for return. Your query will be resolved as quickly and efficiently as possible. 

Please use the following email address enquiries@bkeeping.ie

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  • Return goods must be in the same condition which you received them, the returned goods must not be used or modified.
  • Return Goods will be replaced once They are received.
  • All returned merchandise must be sent to the following address and contain a written account containing proof of purchase and reasons for return.
  • It must arrive at this address within 14 working days of confirmation of return

Address: Shanballymore Apiary, Shanballymore, Garrafrauns, Tuam, Co Galway, H54 FR53, Ireland

All agreed returns will be refunded in the same currency used to purchase via the website, to the value of the product at the time of purchase. The return postage cost must be paid for by the customer unless otherwise agreed with Shanballymore Apiary prior to return.

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